Privacy Policy
Last updated: 30 January 2026
PolicyPulse is operated by PolicyPulse ABN 72 694 774 457 ("we", "us", "our"). We are committed to protecting your privacy and handling your personal information responsibly.
1. Information We Collect
Information you provide:
- Account information: Email address, name, company name (optional)
- Payment information: Processed securely by Stripe — we do not store card details
- Preferences: Topic interests, bulletin frequency settings
Information collected automatically:
- Usage data: Email opens, link clicks, search queries
- Technical data: IP address, browser type, device information
- Cookies: Session cookies for authentication
2. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Providing the Service (bulletins, archive access) | Contract performance |
| Processing payments | Contract performance |
| Sending service updates and announcements | Legitimate interest |
| Improving the Service based on usage patterns | Legitimate interest |
| Responding to support requests | Contract performance |
3. Information Sharing
We do not sell your personal information. We share data only with:
- Stripe: Payment processing
- SendGrid: Email delivery
- Railway: Cloud hosting infrastructure
- OpenAI: AI-powered summaries (article content only, not personal data)
We may also disclose information if required by law or to protect our rights.
4. Data Retention
- Account data: Retained while your account is active, plus 2 years after closure
- Article archive: 4 years (aligned with parliamentary terms)
- Email engagement data: 12 months
- Payment records: 7 years (legal requirement)
5. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and data
- Complaint: Lodge a complaint with the OAIC if unsatisfied
To exercise these rights, contact us at privacy@policypulse.com.au.
6. Security
We implement appropriate security measures including:
- Encryption in transit (HTTPS/TLS)
- Encrypted database storage
- Access controls and authentication
- Regular security reviews
No system is 100% secure. If you become aware of a security issue, please contact us immediately.
7. Cookies
We use essential cookies for:
- Authentication (keeping you logged in)
- Security (preventing fraud)
We do not use advertising or tracking cookies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email. The "Last updated" date at the top indicates when changes were made.
9. Contact Us
For privacy-related enquiries:
Email: privacy@policypulse.com.au
Address: PolicyPulse, Canberra ACT
10. Complaints
If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.